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Ordering Information

Books from Turnstone Press and our imprint Ravenstone are available to readers directly through our websites. We aim to have your order sent to you within 7 days of purchase although sometimes it may take longer depensing on product availability. Turnstone Press' online purchase payments are handled by Paypal payment services. After confirming your order, you will be forwarded to Paypal's secure payment portal.

All books sold by Turnstone Press and Ravenstone are guaranteed against manufacturer defect. Products may be returned for an exchange within 7 days of your receipt. We do not refund shipping charges. Please notify us in advance if you would like to return or exchange a product, and the reason for your request. Orders may be canceled if Turnstone is contacted within three days of purchase. You may notify us via mail, e-mail, on-line form, phone or fax.

Booksellers, wholesalers and other institutions may place orders through our distributor LitDistco. Our terms of trade as well as contact info for our regional sales reps is below.

Trade Distribution and Returns:
LitDistCo, c/o 100 Armstrong Avenue, Georgetown, ON, Canada L7G 5S4
phone: (905) 877-4411 fax: (905) 877-4410
toll-free phone: 1-800-591-6250 (Canada only)
toll-free fax: 1-800-591-6251 (Canada only)
email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Discounts:
Trade: 5 books > 40% | 4 books < 20%
Standing Orders: 20%

Freight Terms: 10 books > 50% freight | 9 books < full freight

Payment terms: Net 30 days from invoice date. A service charge of 1.5% per month (which is an annual percentage rate of 18%) may be applied to all past-due accounts at Turnstone Press’s discretion.

Special Event Terms: 40% discount, returnable; overstock must be returned within 30 days of the event in resaleable condition, free of retailer’s stickers. Payment must accompany return. Please contact the Turnstone Press head office regarding special event stock.

Returns Policy: Books may be returned for credit not before three months after invoice date and within 12 months of invoice date. Books must be in resaleable condition, free of retailer’s stickers and accompanied by invoice number. Prior permission is required for returns exceeding 100 books. All returns must be properly packaged and sent prepaid. A restocking fee of 6% may be applied at our discretion.

To place an order or to find out more about the titles Turnstone Press and Ravenstone publish, please contact one of our regional sales reps who will be happy to answer your questions.

Jean Cichon Sales Rep-Manitoba, Saskatchewan, Alberta (403) 202-0922 x245
Anthony Iantorno Toronto & National Accounts (416) 516-0911 x242
Mark Wilson National Accounts (416) 516-0911 x232
Megan Beadle National Accounts Coordinator (416) 516-0911 x225
Tim Gain Library & National Accounts (416) 516-0911 x231
Liza Hageraats Quebec and Atlantic Canada (902) 453-6936
Emily Patry GTA & Eastern Ontario (416) 516-0911 x224
Chris Hickey GTA, SW Ontario & Northern Ontario (416) 516-0911 x229
Iolanda Millar British Columbia, Yukon & Northern Territories (604) 662-3511 x246
Jennifer Fyffe British Columbia, Yukon & Northern Territories (604) 662-3511 x247
Dave Nadalin Inside Sales (416) 516-0911 x400
Kristina Koski Special Markets Inside Sales (416) 516-0911 x234
Ellen Warwick National & GTA Special Sales (403) 202-0922 x240

Turnstone Press

206-100 Arthur Street
Winnipeg, MB   R3B 1H3
CANADA
 
Ph: 204-947-1555; Toll Free: 888-363-7718
 

Turnstone Press acknowledges the support of the Canada Council for the Arts, the Manitoba Arts Council, the Government of Canada through the Canada Book Fund, and the Province of Manitoba through Manitoba Culture Heritage, Tourism and Sport.

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